Sitting at work in the aftermath of Christmas. Work has slowed down to a whisper and I'm forced to answer the phones to keep busy.
Conversation #2 with a customer :
May I help you?
I'd like to send flowers to my 9 year daughter at her elementary school on Friday.
She's about to become a big sister and I want her to think it's still all about her. She's been an "only" for 9 years now. So I want a flower arrangement, something bright and a balloon that reads" Congratulations on becoming a big sister".
We don't have a balloon like that, how about a You're Special balloon?
Yes, ok and maybe some candy and a stuffed animal and can you get it there first thing Friday morning? Now I have to take this other call, it's my anesthesiologist calling back and I'm having contractions right now. I need to get the C section scheduled and flowers for my daughter ordered today.
Um. sure.
Phone rings again, I'm waiting for some screams but we continue calmly with the order.
I should have taken another weeks holiday. I'm not ready for this yet.
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